Contact Centre Volunteers

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Crime Stoppers Contact Centre Volunteers are trained to receive anonymous contacts from the Queensland public wishing to share information about criminal or suspicious activity, as well as some outbound calling and other program activities. Information received by Crime Stoppers is passed to enforcement and other agencies who use the information provided to help stop, solve and prevent crime.

Volunteers are sought to work alongside paid personnel on set shifts which they electronically accept each week/fortnight via the Deputy Mobile App.

This role involves:

  • Providing customer support via multiple contact points (eg inbound calls, e-mails, live chat etc)
  • Accurately logging customer provided crime information into our systems
  • Pro-actively developing skills and knowledge through effective use of systems
  • Understanding customer care and applying to all customer contact points
  • Sharing knowledge gained with team through effective knowledge transfer
  • Speaking with each and every customer with utmost professional courtesy and building life lasting rapport
  • Achieving centre targets by resolving customer issues in a timely manner and working with your team
  • Assisting with Crime Stoppers other work including administration, marketing and promotions, corporate events and other program activities

What skills, experience & qualifications do Contact Centre Volunteers require?

  • Proven experience of delivering customer service excellence
  • Excellent written and verbal communication skills in English (primary) and other languages
  • Analytical thinker with problem solving skills
  • Comfortable with technology and relishes new opportunities
  • Ability to self-manage yet be part of a small team
  • Excellent attention to detail
  • High data entry speed and level of accuracy

 

Contact Centre Volunteers

How do I become a Contact Centre Volunteer?

To become a Contact Centre Volunteer you must:

  • Be over 18 years of age
  • Be willing to participate in up to 5 days of on-site training
  • Commit to 1 shift per week (5 hours minimum shift)
  • Commute to north side of Brisbane office
  • Willing to participate in Police Suitability Check & able to receive clearance
  • Maintain good community standing and police clearance
  • Sign and adhere to a strict confidentiality agreement
  • Be aware that you cannot access personal mobiles or other devices within the contact centre whilst on shift
  • Adhere to the Code of Conduct below
  • Complete the recruitment process successfully

 

If you would like to be considered as a Contact Centre Volunteer - please complete the form below and we will contact you to commence the recruitment process.

If you have any questions - please call 1300 309 355 during business hours.

INFORMATION SESSIONS

 

We generally run an information session every two weeks and these sessions are conducted at our State Administration Office in Stafford between 6pm and 7.30pm on a Tuesday or Thursday (may change).

Information Sessions enable you to hear directly from our team about what is involved in the process of becoming a contact centre volunteer and help you to determine if this role is suited to you.

Submit your volunteer inquiry and one of our team will contact you to coordinate attendance.

Code of Conduct:

Our Volunteers…

  • act at all times in accordance with company policies and rules;
  • demonstrate a high level of individual responsibility and recognise that at all times their words and actions are an example to others;
  • do not use Crime Stoppers to promote their own beliefs, behaviours or practices where these are not compatible with the program;
  • respect the cultures, beliefs, opinions and decisions of others although we may not always agree;
  • strive to create and encourage a safe and enjoyable environment for themselves and fellow volunteers;
  • value and actively listen and use positive two-way communication with fellow volunteers, management and company directors;
  • strive to promote Crime Stoppers Queensland to as many people in their local communities as possible.

Visit the Local To You page of our website for additional information about Crime Stoppers in your part of our beautiful State.

All information shared becomes the property of Police.

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