Crime Stoppers Contact Centre Volunteers are trained to receive anonymous contacts from the Queensland public wishing to share information about criminal or suspicious activity, as well as some outbound calling and other program activities. Information received by Crime Stoppers is passed to the Queensland Police Service and other Partners who use the information provided to help stop, solve and prevent crime.
Volunteers are sought to work alongside paid personnel on set shifts which they electronically accept each week/fortnight via the Deputy Mobile App.
This role involves:
- Providing customer support via multiple contact points (eg inbound calls, e-mails, etc)
- Accurately logging customer provided crime information into our systems
- Pro-actively developing skills and knowledge through effective use of systems
- Understanding customer care and applying to all customer contact points
- Sharing knowledge gained with team through effective knowledge transfer
- Speaking with each and every customer with utmost professional courtesy and building life lasting rapport
- Achieving centre targets by resolving customer issues in a timely manner and working with your team
- Assisting with Crime Stoppers other work including administration, marketing and promotions, corporate events and other program activities
What skills, experience & qualifications do Contact Centre Volunteers require?
- Proven experience of delivering customer service excellence
- Excellent written and verbal communication skills in English (primary) and other languages
- Analytical thinker with problem solving skills
- Comfortable with technology and relishes new opportunities
- Ability to self-manage yet be part of a small team
- Excellent attention to detail
- High data entry speed and level of accuracy
How do I become a Contact Centre Volunteer?
To become a Contact Centre Volunteer you must:
- Be over 18 years of age
- Be willing to participate in 4 days of on-site training
- Commit to 1 shift per week (5 hours minimum shift)
- Commute to north side of Brisbane office
- Willing to participate in Police Suitability Check & receive clearance
- Adhere to the Code of Conduct below
- Complete online screening below
- Participate in interview
If you would like to be considered as a Contact Centre Volunteer - please complete the online screening assessment process via this link: https://assess.talegent.co.nz/?SID=~YfBT1YijlQA4neQr-UA7vQ2
Contact Centre Screening Assessment: assesses your intellectual capability, skills, drive and motivation to achieve targets and delight customers. This assessment typically takes 30 minutes to complete.
This assessment is to be completed at your leisure if you are interested in volunteering in this capacity.
If you experience technical issues, please call the 24 x 7 help desk on 1800 680 934
If you lose your internet connection, use your initial log in details to return to the testing
Special requirements: If you have any disabilities or special requirements that you think may affect your performance on the assessments, please disclose them before you sit the assessments. This is to ensure each person is treated fairly and allows time for any modifications to the testing process.
Some tips for completing these assessments from home include:
- Set aside an appropriate amount of time to complete the assessments,
- Ensure you eat/drink something beforehand,
- Ensure you will not be distracted by people or telephones whilst completing the assessments for optimal concentration.
After completing the online assessment process, you will be contacted by Crime Stoppers with regards to the result within four weeks of completion. You may receive an email inviting you to participate in an inteview or your may receive a thanks for participating email.
If you have any questions - please call 1300 309 355 during business hours.
These are our next scheduled training courses for Contact Centre Volunteers:
Friday 31 March to Sunday 02 April 2017
Wednesday 19 April to Friday 21 April 2017
Friday 12 May to Sunday 14 May 2017
Code of Conduct:
- act at all times in accordance with company policies and rules;
- demonstrate a high level of individual responsibility and recognise that at all times their words and actions are an example to others;
- do not use Crime Stoppers to promote their own beliefs, behaviours or practices where these are not compatible with the program;
- respect the cultures, beliefs, opinions and decisions of others although we may not always agree;
- strive to create and encourage a safe and enjoyable environment for themselves and fellow volunteers;
- value and actively listen and use positive two-way communication with fellow volunteers, management and company directors;
- strive to promote Crime Stoppers Queensland to as many people in their local communities as possible.
Visit the Local To You page of our website for additional information about Crime Stoppers in your part of our beautiful State.