Crime Stoppers Contact Centre Volunteers are trained to receive anonymous contacts from the Queensland public wishing to share information about criminal or suspicious activity, as well as some outbound calling and other program activities. Information received by Crime Stoppers is passed to the Queensland Police Service and other Partners who use the information provided to help stop, solve and prevent crime.
Volunteers are sought to work alongside paid personnel on shifts of their own choosing to support centre peak times.
This role involves:
- Providing customer support via multiple contact points (eg inbound calls, e-mails, etc)
- Accurately logging customer provided crime information into our systems
- Pro-actively developing skills and knowledge through effective use of systems
- Understanding customer care and applying to all customer contact points
- Sharing knowledge gained with team through effective knowledge transfer
- Speaking with each and every customer with utmost professional courtesy and building life lasting rapport
- Achieving centre targets by resolving customer issues in a timely manner and working with your team
- Assisting with Crime Stoppers other work including administration, marketing and promotions, corporate events and other program activities
What skills, experience & qualifications do Contact Centre Volunteers require?
- Proven experience of delivering customer service excellence
- Excellent written and verbal communication skills in English (primary) and other languages
- Analytical thinker with problem solving skills
- Comfortable with technology and relishes new opportunities
- Ability to self-manage yet be part of a small team
- Excellent attention to detail
- High data entry speed and level of accuracy
How do I become a Contact Centre Volunteer?
To become a Contact Centre Volunteer you must:
- Be over 18 years of age
- Complete online screening will be made available as part of the application process
- Be willing to participate in 4-5 days of on-site training
- Commit to 1 shift per fortnight (3 hours minimum shift)
- Commute to North side of Brisbane
- Willing to participate in Police Suitability Check
- Adhere to the Code of Conduct below
- COMPLETE the form below to register your interest.
Code of Conduct:
- act at all times in accordance with company policies and rules;
- demonstrate a high level of individual responsibility and recognise that at all times their words and actions are an example to others;
- do not use Crime Stoppers to promote their own beliefs, behaviours or practices where these are not compatible with the program;
- respect the cultures, beliefs, opinions and decisions of others although we may not always agree;
- strive to create and encourage a safe and enjoyable environment for themselves and fellow volunteers;
- value and actively listen and use positive two-way communication with fellow volunteers, management and company directors;
- strive to promote Crime Stoppers Queensland to as many people in their local communities as possible.
Visit the Local To You page of our website for additional information about Crime Stoppers in your part of our beautiful State.