Let us start out by noting that we are ALWAYS here to help and our Customer Contact Team will always assist you wherever possible.
Daily our team receive a large volume of incorrect contacts so we thought we would enlist your support for change. We appreciate your patience for those who have waited longer than 10 minutes on hold, even though our average wait time currently remains at 17 seconds (less than half the industry average of 45 seconds)!
You can help to reduce the volume of contacts reaching our centre that are not situations Crime Stoppers can help you with. Some of those matters, since May 2015, are listed below:
|Contacts referred to ACORN for online cybercrime related reporting||444|
|Contacts referred to Queensland Police Service - Policelink 131 444 for reporting matters as victims of a crime (eg. someone has broken into your home or vehicle)||7,130|
|Contacts referred to Queensland Police Service - Policelink 131 444 for reporting matters related to non-urgent crimes in progress||13,028|
|Contacts referred to Scamwatch for reports related to online, email, telephone or door to door scams||3,448|
|Contacts referred to Triple Zero (000) for time critical crimes in progress||2,649|
Crime Stoppers is a community intelligence gathering service for information about suspicious or criminal activity that assists Police and other agencies to solve and prevent crime. We also assist with special calls to action issued by the Queensland Police Service for witnesses and other information related to crimes that have taken place. In addition we work with the RSPCA for high profile animal cruelty related matters.
The number one rule - if you need Police because you are a victim of a crime or there is a crime occurring right now or moments ago - contact Police via 131 444 (non-urgent) or Triple Zero '000' (urgent).
To help you more - below we list samples of crimes where you should contact other agencies directly.
|Contacts referred to ACORN for online cybercrime related reporting||Common types of cybercrimes include hacking, scams, fraud, identity theft, attacks on computer systems and illegal or prohibited online content. Reporting to ACORN is online only - visit the link to the left.|
|Contacts referred to Queensland Police Service - Policelink 131 444 for reporting matters as victims of a crime||Examples: You have arrived home to find your home has been burgled, you go outside and see your vehicle has been damaged or unlawfully entered or even stolen, you have just had someone knocking on your front door, for door to door sales, whom you believe is suspicious and they are still in the street right now, etc.|
|Contacts referred to Queensland Police Service - Policelink 131 444 for reporting matters related to non-urgent crimes in progress||
Examples: Noise complaints, abandoned vehicles parked in your street (unless there is a pattern of suspicious activity related to the vehicle), one-off traffic related matters or traffic related matters occuring now like trail bikes riding in parks, intoxicated person in your street, illegal street party taking place, theft of your mobile phone, etc.
(Note - Crime Stoppers DOES take information about traffic related matters that are ongoing high-grade offences like - repetitive driving whilst intoxicated or unlicensed, reoccurring speeding or driving unregistered vehicles - all of which do not require an immediate Police response).
|Contacts referred to Queensland Police Service or the Crime and Corruption Commission for official complaints against Police||All complaints against Police that wish to be made, must either be made to the Queensland Police Service directly or to the Crime and Corruption Commission. We are not the Police so we cannot take complaints about their Officers.|
|Contacts referred to Scamwatch for reports related to online, email, telephone or door to door scams||Examples: Online, email, telephone or door to door scams, etc involving Unexpected Money, Unexpected Winnings, Fake Charities, Dating & Romance Scams, Buying or Selling Scams, Job & Investment Scams, Attempts to Gain your Personal Information, Threats and Extortion Scams where you haven't already become a victim.|
|Contacts referred to Triple Zero (000) for time critical crimes in progress||Examples: You are currently following a vehicle driving dangerously or erractically, you are witnessing or can hear a violent fight or domestic disturbance taking place, you heard gun shots, you can see an armed hold up in progress or know of one that has just occurred, you believe you can see someone armed with a weapon in public, etc.|
|Wrong Number or Caller Terminated Call to Centre||Please check that you are correctly calling Crime Stoppers before you hit call or dial on your phone or system.|